1. MS-Word

   • Create & manage documents

   • Format text, paragraphs and sections

   • Create tables & lists

   • Apply reference

   • Insert and format objects

2. MS-PowerPoint

   • Create and manage presentation

   • Insert and format slides & shapes

   • Create slide content

   • Apply transition and animations

   • Manage multiple presentations

3. MS-Excel

   • Manage and share workbooks

   • Apply custom format and layouts

   • Create advance formulas

   • Create advance charts and tables

4. MS-Outlook

   • Manage the Outlook environment

   • Manage messages

   • Manage schedule

   • Manage contacts and groups

5. MS-Access

   • Create and manage database

   • Build tables

   • Create queries

   • Create forms

   • Create reports

Part I 220-901

• Motherboards, Processor, and Memory

• Storage device and power supplies

• Peripherals and expansion slots

• Display devices

• Installing and configuring printers

• Understanding laptops

• Custom configuration

• Understanding mobile devices

• Hardware troubleshooting

• Network fundamentals

• Introduction to TCP/IP

• Installing wireless & SOHO networks

• Network troubleshooting

Part II 220-902

• Operating system basics

• Operating system administrations

• Working with Windows 7

• Working with Windows 8.1

• Working with Mac OS and Linux

• Security

• Network services, cloud computing and virtualization

• Mobile operating systems and connectivity

• Troubleshooting theory, OSs and security

• Understanding operational procedure

1. Topologies and infrastructure

   • Topologies and the OSI model

   • Ethernet

   • Hubs, bridges, switches

   • Infrastructure and design

2. Addressing & Routing

   • Internet and protocol

   • IPv4 addressing

   • DHCP & APIA

   • IPv6 addressing

   • Routing

3. Troubleshooting and management

   • Transport protocols

   • Name resolution

   • Application and services

   • Management and monitoring

   • Cloud and virtualization

4. Installation

   • Network sites

   • Installing cables

   • Installing wireless networks

   • WAN technologies

   • Installing remote access links

5. Security

   • Vulnerabilities and threats

   • Security appliances

   • Authentication

   • Incident response

   • Change and configuration management

• Overview of Windows 10

• Installing Windows 10

• Configuring your device

• Configuring network connectivity

• Managing storage

• Managing files and printers

• Managing apps in windows 10

• Managing data security

• Managing device security

• Managing network security

• Troubleshooting and recovery

• Maintaining Windows 10

• Networking fundamentals

• Introduction to TCP/IP

• IPv4 addressing

• Subnetting & VLSM

• Configuring Cisco Switch-Catalyst

• Configuring Cisco router

• Managing IOS file

• IP routing concepts

• Static routing

• Dynamic routing – RIP, EIGRP, OSPF, BGP

• Access Control List (ACL)

• Network Address Translation (NAT)

• Implementing Virtual LANs (VLANs)

• Spanning Tree Protocol (STP) concepts

• Implementing point-to-point WAN

• Private WANs with Ethernet and MPLS

• Private WANs with Internet VPN

• Creating Redundant First-Hop Routers

• IPv6 addressing & routing

• Network management 

• Accessing the command line

• Manging files from the command line

• Getting help in Red Hat Enterprise Linux

• Creating, viewing and editing text files

• Managing local Linux users and groups

• Controlling access to files with Linux file system permissions

• Monitoring and managing Linux processes

• Controlling services and daemons

• Configuring and securing OpenSSH service

• Analyzing and storing logs

• Managing Red Hat Enterprise Linux networking

• Archiving and copying files between systems

• Installing and updating software packages

• Access Linux file systems

• Using virtualized systems